Refund policy

Return & Exchange Policy

Please read our Return and Exchange policy carefully to ensure a smooth process.

1. Eligibility Window

  • Returns & Exchanges: We accept return or exchange requests within 48 hrs from the date of delivery.

  • Requests made after 48hrs of delivery will unfortunately not be eligible for a refund or exchange.

2. Condition of the Saree

To be eligible for a return or exchange, the saree must meet the following conditions:

  • It must be unworn, unwashed, and unused.

  • It must be in its original packaging with all tags, labels, and pleating folds intact.

  • Blouse Piece: If the saree comes with an unstitched blouse piece, it must not be cut or altered. Sarees with cut blouse pieces are strictly non-returnable.

3. Non-Returnable Items

  • Customized or altered sarees.

  • Sarees purchased during a clearance, festive flash sale, or marked as "Final Sale".

  • International orders (unless a damaged/wrong product was received).

4. How to Initiate a Return or Exchange

  1. Email us at rishivedha.sanskriti@gmail.com with your Order Number and the reason for your return/exchange.

  2. Please attach clear photos of the saree if you are claiming a defect or wrong item delivered.

  3. Once our team approves your request, we will provide you with the return shipping details.

📦 Note on Shipping: Unless the return is due to a manufacturing defect or an error on our part, return shipping costs are the responsibility of the customer.

5. Refunds & Processing

  • Inspection: Once we receive your returned saree, our quality control team will inspect it. We will notify you via email whether your return is approved or rejected.

  • Approved Refunds: If approved, your refund will be processed back to your original method of payment within 5–7 business days.

6. Handloom & Craft Variations

✨ Please Note: Many of our sarees feature traditional handloom weaves, hand-blocks, or hand-embroidery. Minor irregularities in weave, color variations, or print boundaries are characteristic of authentic handmade textiles and are not considered manufacturing defects.

Need help?

If you have any questions regarding your order or this policy, please reach out to us at rishivedha.sanskriti@gmail.com.